Booking FAQ

Can I reserve the tour for more than 6 people?

By |2026-10-03T23:01:28+00:00February 3rd, 2026|Categories: |

The system allows up to six people per reservation: one main guest and five additional participants. This is different from total tour capacity. For a larger party, contact us before booking or arrange a private tour. Do not split a larger party into multiple reservations without agreement.

How do I book a tour?

By |2026-10-03T23:01:17+00:00December 16th, 2025|Categories: |

Open the calendar and choose a date and language.Select an available departure and choose “Book event”.Select the total number of participants, including children, and enter your details.Check the €2-per-person fee and pay using a method offered at checkout.Check your confirmation email and spam folder for tour details.If payment was taken but no confirmation arrived, contact us [...]

Why do I pay a booking fee for a free tour?

By |2026-10-03T23:00:48+00:00April 7th, 2025|Categories: |

Online reservations cost €2 per attendee: €1.61 for administration and organisation, plus €0.39 for payment processing. The fee does not go to the guide. Tips at the end are optional; you choose the amount according to your experience and budget. Pay using a method offered at checkout.

How do I cancel or reschedule my tour?

By |2026-10-03T23:00:38+00:00April 7th, 2025|Categories: |

Use the cancellation link in your confirmation email. To change the date, cancel and book again. A new payment is required; the original fee is refunded when you rebook. Without rebooking, cancel at least 24 hours before the tour for a refund. Allow five business days for processing; bank posting times vary. See our Booking Fee, [...]

What to do if my payment is not working?

By |2026-10-03T23:00:17+00:00April 7th, 2025|Categories: |

Check your details and your bank’s error message. Before trying again, check whether a payment or confirmation has arrived to avoid paying twice. Try another method offered at checkout if needed. If you are still stuck, email info@freewalkingtourutrecht.com with your booking or order reference. Never email card numbers or security codes.

Is the tour suitable for children?

By |2026-10-03T22:59:39+00:00May 29th, 2017|Categories: |

Families are welcome. Children should be comfortable with around two hours of walking. Some stories include sensitive history, such as World War II; parental guidance is advised for younger children. Include every participant, including children, in your booking.

How do I book a private tour with you?

By |2026-10-03T22:57:09+00:00May 29th, 2017|Categories: |

Visit Private Walking Tour Utrecht for your own guide and a date and time that suit your group. The published price is €190 per guide for a two-hour tour, with up to 20 people per guide. Larger groups and school classes should request arrangements. Ask info@guidedtourholland.com about language availability.

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